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1.
What is ShopNoon?
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ShopNoon is an online marketplace that seeks to provide the best consumer experience. For more information, click here.
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2.
What are some of the main features of ShopNoon that I should check out?
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We are still in beta so there are many features that we have not yet released to the public. In the meantime, check out the different sections on the site and you will discover that we have geared the site towards creating the best consumer experience.
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3.
How can I contact ShopNoon?
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Please visit the ShopNoon contact us page in order to find the most appropriate contact information.
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1.
How can I register?
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To register as a buyer, click here. To register as a seller, click here.
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2.
Should I register as a buyer or a seller?
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The vast majority of users should register as buyers. If you plan to sell merchandise, you must....
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3.
Why should I register?
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Registration is required in order to purchase or sell goods on ShopNoon. Furthermore, registered users may be offered special deals only available to registered users.
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4.
Can I create a second account?
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5.
Can I register my business?
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If you plan on purchasing or selling under your business name, you should register your business. To register your business, click here.
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6.
How can I update my account information?
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All of your account information can be managed by clicking on "My Account" after you sign in with your credentials.
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7.
How do I close my account?
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We are working on this feature.
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8.
Why was my account suspended?
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Your account may be suspended for a number of reasons. Some of the reasons that could have led to your account being suspended include (i) fraudulent activity, (ii) spam, and (iii) creation of more than one account.
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1.
How do I buy an item?
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After you add an item to your shopping cart, click "checkout" and follow the instructions on the screen.
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2.
I bought an item but no longer want it. What should I do?
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Contact the seller that you purchased the item from and see what the possible next steps might be.
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3.
How do I contact a seller?
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There are a number of ways to contact a seller. You may contact the seller through their listed contact info or use our messaging system.
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4.
I am having problems with my transaction. What should I do?
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If you are having problems processing payment for your transaction, please check out a relevant payment FAQ on the left hand side of the screen. If you are having problems arising from something other than payment processing, please check out the "Resolving Issues" FAQ.
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1.
How do I list an item for sale?
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Please ensure that you are registered as a seller. If you are registered as a seller, you may register an item in a number of ways....
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2.
How can I manage my listings?
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3.
Is my item allowed on ShopNoon?
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4.
What are the costs and fees to sell on ShopNoon?
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1.
I have not received my items. What should I do?
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Contact the seller first in order to gain a better understanding of the situation. Afterwards, depending on the situation, it may make sense to contact the shipping provider, PayPal, or credit card service provider.
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2.
I have not been paid. What should I do?
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Contact the buyer first in order to gain a better understanding of the situation. Afterwards, depending on the situation, it may make sense to cancel the order.
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1.
How can I find what I want to buy?
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We highly recommend using our search and multi-filtering tools to browse items. If you have a specific look that you are looking for, we recommend taking a look at "Pages" to find similar items. If you are looking for inspiration, we recommend taking a look at "Inspiration".
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2.
How can I find items sold by a particular seller?
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Static link + search for in search bar.
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3.
How do I search by item number?
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Type the item number that you wish to search for in the search bar.
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4.
How do I change the way my results are sorted?
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Select how you want your results sorted in the "sort by" drop down list.
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5.
How do I show more infomation in search results?
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Currently, we only users to choose how many items are shown in search results. We are working on more customization features.
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1.
How do I know how much to pay?
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On the checkout screen, you will be prompted with the order total which will include all applicable costs such as shipping fees.
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2.
How do I confirm my shipping address?
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You should confirm your shipping address at check out. You can also confirm your shipping address when you send payment through PayPal.
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3.
Why doesn't my order appear as "paid"?
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Your order may not appear as "paid" if your payment did not process for a number of reasons.
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4.
How do I pay for my item?
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After you checkout on ShopNoon, you may send your payment though credit card or PayPal. You do not need to sign up for a PayPal account in order to send a credit card payment. However, we recommend signing up for PayPal as it will be easier to place orders in the future.
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5.
How do I sign up for PayPal?
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You can sign up for PayPal at www.PayPal.com
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1.
How do I receive payments?
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If you plan on selling more than a few items a month, you may need a premier or business account on PayPal. To sign up for a business account: https://www.paypal.com/us/mrb/pal=ELW596WGDKTJW
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2.
I sold an item and have not received payment. What should I do?
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Contact the buyer first in order to gain a better understanding of the situation. Afterwards, it may make sense to cancel the order or find out why the payment has not processed.
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3.
How can I refund a payment?
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Please visit PayPal's guide on how to refund money: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/howto_admin_refunds
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4.
When will my PayPal payment be available?
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The vast majority of PayPal payments should be available instantly. However, PayPal payments can be delayed for a number of reasons. Please contact PayPal directly if you feel that your payment is taking an unusually long time to process.
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5.
How can I withdraw money from PayPal?
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Please visit PayPal's guide on how to withdraw money: https://www.paypal.com/helpscr?cmd=_help&locale=en_US&countrycode=US&_dyncharset=UTF-8&t=solutionTab&ps=solutionPanels&solutionId=58782
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1.
Do I need a PayPal account?
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You do not need a PayPal account to send payments. However, you do need a PayPal account in order to receive payments.
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2.
How do I sign up for PayPal?
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To sign up as an individual (only to buy) visit: www.paypal.com. In order to receive payments, visit: https://www.paypal.com/us/mrb/pal=ELW596WGDKTJW
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3.
How can I contact PayPal Customer Support?
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You can find the appropriate contact for PayPal Customer Support at: https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab
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1.
What does it cost to sell on ShopNoon?
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We currently charge a commission of 6.5% for every qualified transaction. We do not charge listing or subscription fees.
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2.
How can I view my selling account balance?
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3.
How do I pay my selling fees?
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Your selling fees are generally collected at the point of sale. However, if you have an account balance, you may pay by visiting.... example1
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4.
How can I learn more about the fees on my invoice?
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1.
How can I manage my listings?
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2.
What are some of the main functions that I should take advantage of?
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3.
Can I manage inventory?
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4.
How do I customize the data in my sales reports?
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5.
How do I download the data from my sales reports?
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1.
How long will it take for me to receive my items?
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It depends on the shipping method that you selected and how quickly the seller ships.
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2.
Where can I find my shipping confirmation number?
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If the seller has updated your order with the shipping confirmation number, you can find this info by clicking on "My account" then "Order History".
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3.
How do I pack my item so it arrives in good condition?
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4.
Where can I get shipping supplies?
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If you sell infrequently, you can find free shipping supplies at your local USPS store. If you are a bulk seller, it may make sense to purchase shipping supplies in bulk.
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5.
Should I ship to an unconfirmed address?
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It is ultimately up to your discretion but we recommend sellers selling expensive items to ship only to confirmed addresses.
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6.
What should I do if my item is damaged?
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Contact the seller first in order to gain a better understanding of the situation. Afterwards, depending on the situation, it may make sense to contact the shipping provider, PayPal, or credit card service provider.
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7.
What should I do if my items are lost?
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Contact the seller first in order to gain a better understanding of the situation. Afterwards, depending on the situation, it may make sense to contact the shipping provider, PayPal, or credit card service provider.
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1.
Does ShopNoon take the proper measures to protect my privacy?
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Yes. All sensitive data is encrypted and we will never sell your information.
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2.
Is my credit card information safe?
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Yes. We do not store any of your credit card information and all payment related data is processed by Paypal.
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